Privacy Policy

PRIVACY POLICY
Last Updated: 21 Sept 2026

Welcome to Croxtons. We operate the website located at https://croxtons-southsea.com/ known throughout as (the “Website”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, book a table, or sign up for our email marketing newsletters.

1. INFORMATION WE COLLECT

We may collect personal information from you in a variety of ways, including when you visit our site, register on the site, place an order, subscribe to a newsletter, or fill out a form.

  • Contact Information: Name, email address, phone number, and postal address.

  • Reservation & Order Data: Date and time of reservation, party size, dietary restrictions, and order history.

  • Technical Data: IP address, browser type, operating system, and browsing behavior gathered via cookies and tracking pixels.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to provide you with an excellent dining and digital experience. Specifically, we use your data to:

  • Process and manage your restaurant reservations or online food orders.

  • Send you marketing and promotional emails, such as special offers, menu updates, birthday rewards, and upcoming events.

  • Track and analyse website usage to improve our design, menus, and services.

  • Respond to your customer service requests or feedback.

3. EMAIL MARKETING & YOUR CHOICES

By signing up for our mailing list or ticking the marketing consent box, you agree to receive promotional messages from us.

  • Tracking Technologies: Our emails may contain tracking pixels or links to monitor open rates and click-through metrics so we can tailor more relevant offers to you.

  • How to Opt Out: You can unsubscribe from our marketing emails at any time. Simply click the "Unsubscribe" link located at the bottom of any email we send, or contact us directly. We will process your request promptly in accordance with applicable laws.

4. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may, however, share your data with trusted third-party service providers who help us operate our business, including:

  • Email Marketing Platforms (e.g., Mailchimp, Squarespace) to distribute our newsletters.

  • Reservation Platforms (e.g., OpenTable) to manage table bookings.

  • Online Ordering & Payment Processors to fulfill takeaway orders securely.

All third-party partners are required to maintain the confidentiality of your data and are prohibited from using your personal information for any other purpose.

5. COOKIES

Our Website uses "cookies" to enhance your browsing experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.

6. SECURITY OF YOUR DATA

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. YOUR LEGAL RIGHTS

Depending on your location, you may have rights under regional data protection laws (such as the UK/EU GDPR or CCPA), including the right to access, correct, or delete the personal data we hold about you. To exercise these rights, please contact us using the details below.

8. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us directly.